Policy Overview & Return Policy
Clear, transparent, and customer-focused policies to ensure a dependable shopping experience across Bangladesh.
Local Gadget Return Policy
Return Request Window
A return request must be submitted within 3 calendar days from the date the order is received.
Prior Contact Required
Customers must contact Local Gadget and receive official return instructions before sending or bringing the product.
Resalable Condition
For a non-defective return, the product must remain unused, complete and in its original resalable condition.
24-Hour Notice & Video
Damaged, wrong, incomplete or delivery-related issues should be reported within 24 hours with a valid unboxing video.
Inspection & Verification
Return approval depends on product inspection, evidence verification and the conditions stated in this policy.
Eligible Return Conditions
Returns and replacements are accepted under the following verified conditions:
Defective product
The delivered product is defective, dead on arrival or cannot be used due to a confirmed manufacturing issue.
Wrong product
A wrong model, colour, size, quantity or product was delivered instead of the confirmed order.
Delivery damage
The product was physically damaged during delivery and the damage is clearly visible in the unboxing video.
Missing item
The package is missing an included product, accessory or item listed in the product description.
Unopened product
A change-of-mind request may be considered when the product is unused and the original seal remains intact.
Authenticity concern
A valid product-authenticity concern is reported quickly with clear supporting evidence.
Non-Returnable Conditions
Please note that return or replacement requests cannot be accepted in the following cases:
⚠️ Ineligible Conditions for Return:
- ✕ Change of mind after the product has been opened, activated, installed, worn or used.
- ✕ Damage caused by misuse, accident, water, fire, improper charging, power surge or unauthorized repair.
- ✕ Missing original box, accessories, manuals, invoice, serial label or warranty sticker.
- ✕ Compatibility issues when the correct compatibility information was already provided before purchase.
- ✕ Personal preference, minor colour variation or dissatisfaction with a feature already disclosed.
- ✕ Products containing passwords, activation locks, personal accounts or customer data.
- ✕ A price reduction, offer change or lower price found after the purchase is completed.
Need Help With a Return Request?
Please contact our support team within 3 calendar days of receipt with your Order ID and unboxing video.
